Privacy Policy

Effective Date: 10 April 2025

MR Paint ("we", "us", or "our") is committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable South African law. By using our website, you agree to the terms of this Privacy Policy.

WHO WE ARE

We are MR Paint, a painting, waterproofing and renovations company based in Hout Bay, Cape Town. We specialise in providing high-end services for residential and commercial clients.
Business Name: MR Paint
Business Address: 31 Harbor Road, Hout Bay, Cape Town, 7806
Contact Email: officialmrpaintct@gmail.com
Contact Number: +27 72 216 0790
Website: www.mrpainthoutbay.co.za

INFORMATION WE COLLECT

We may collect the following personal information when you use our website, contact us, or request services:
Name and surname
Email address
Contact number
Physical address (for site visits or project work)
Business or company name (if applicable)
Information provided in your message or quote request
IP address and browsing data (via analytics tools)

HOW WE COLLECT YOUR INFORMATION

We collect information in the following ways:
When you fill out our contact forms or request a quote
When you email, call, or WhatsApp us directly
Through website cookies and analytics (e.g. Google Analytics)
From publicly available sources (e.g. business directories)

WHY WE COLLECT YOUR INFORMATION

We use your personal information to:
Provide quotes and communicate with you about our services
Schedule site visits and manage project details
Send invoices and process payments
Improve our website, services, and customer experience
Comply with legal and regulatory obligations

WHO WE SHARE YOUR INFORMATION WITH

We only share your data when necessary and for legitimate purposes, including:
Internal team members working on your project
Service providers (e.g. hosting, email, CRM, invoicing tools)
Law enforcement or regulatory authorities when required by law
We do not sell your personal data to third parties

HOW WE PROTECT YOUR INFORMATION

Your data is stored securely using our encrypted cloud-based CRM.
We implement appropriate technical and organisational measures to prevent loss, misuse, or unauthorised access.

YOUR RIGHTS UNDER POPIA

As a South African data subject, you have the right to:
Access the personal information we hold about you
Correct or update your personal details
Request that we delete your information (where applicable)
Object to certain types of data processing
Lodge a complaint with the Information Regulator (www.justice.gov.za/inforeg/)
To exercise your rights, email us at officialmrpaintct@gmail.com.

COOKIES AND WEBSITE ANALYTICS

We use cookies to collect limited browsing data and improve website performance. You can adjust your browser settings to refuse cookies, though some parts of the site may not function correctly.
We may use tools such as Google Analytics to understand website traffic and usage patterns.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date”

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
MR Paint Email: officialmrpaintct@gmail.com
Phone: +27 72 216 0790
Website: www.mrpainthoutbay.co.za